Support & Contact
We're happy to help
Response time: 24-48 hours (business days)
Interested in becoming a partner?
The Reyopa Partner App is delivered together with a pre-configured device, so you can get started immediately.
Feel free to use our contact form or write to us directly at info@reyopa.de to learn more about the partnership.
Frequently Asked Questions
How does Reyopa work?
Register in the app, receive your REYOPA ID, and use it as a delivery address at one of our partners. You'll be notified as soon as your parcel arrives.
How do I get my REYOPA ID?
After registering in the app, you'll automatically receive your unique REYOPA ID in the format REYOPA-XXXX.
How do I find partners near me?
The app automatically shows you all partners in your area on a map. You can filter by distance.
What should I do if my parcel doesn't arrive?
Contact us via the contact form or email. We'll help you as quickly as possible.
How do I delete my account?
You can delete your account at any time in the app settings or contact us via email.
Is Reyopa free?
Yes, using the Reyopa app is completely free for customers.
What data is stored?
We only store the most necessary data. Details can be found in our privacy policy.
Can I receive multiple parcels at once?
Yes, you can receive as many parcels as you like at different partners.
How will I be notified?
You'll receive a push notification on your smartphone as soon as your parcel arrives at the partner.
How long can I store my parcel at the partner?
Storage time depends on the partner. Typically, you can pick up your parcel for 5-7 days.